When e-commerce retailers choose XPO, they’re choosing access to an agile, technology-enabled logistics partner that understands how critical visibility, speed and accuracy are to the consumer experience. From our ability to manage complex product returns and omnichannel distribution, to our reliable last mile logistics services, we deliver superior consumer satisfaction levels.
Our customers rely on us for tailored logistics solutions that integrate our technology with cutting-edge automation, resulting in greater efficiency and actionable business intelligence. We also offer a unique option for positioning goods close to population densities through our XPO Direct™ shared-space distribution network. XPO Direct™ is a flexible way to shorten transit times without large capital investments.
Sophisticated solutions, deeply integrated with customer supply chains.
Customized automation solutions, enabled by proprietary technology.
In today's e-commerce environment, you have to fill orders and get them to their destinations within a day or two, or even same-day. Technology is the answer to the need for speed and reliable supply chain efficiency.
XPO provides tailored automation and other advanced solutions, with visibility into every process that affects the consumer experience. The key to operating consistently is to plan ahead, ensuring that you have the capacity, flexibility and scale to keep pace with market trends.
Our teams work to give our customers a competitive edge, we invest in pushing the boundaries of supply chain innovation. Our sophisticated solutions are cloud-based, enabling rapid startup, and we quickly deploy collaborative robots and cutting-edge automation to deliver the results you need.
Is it possible for you to ship faster at lower cost? The answer is yes.
XPO Direct™ is a network of strategically placed XPO stockholding sites, cross-docks and last mile hubs used by multiple shippers at the same time. This solution is ideal for e-commerce companies, because it can position and reposition inventories within two-day ground transportation of the vast majority of the US population. Shippers use XPO Direct™ as an agile, cost-effective strategy for responding to the challenges of seasonality and changes in buyer behavior:
In October, the company sent a survey to retailers and consumers in the US, UK, France and Spain. The survey found that buyers and sellers were almost universally positive about the ability of supply chains to meet the increased demand, despite heightened safety restrictions.
Key consumer findings
Key retailer findings
In July 2020, XPO released survey data from the US and the UK showing consumer trends during the early months of COVID-19. Results indicate that 55% of respondents in the US and 56% in the UK worked on a DIY home improvement project during the pandemic.
Omnichannel strategies are a secular trend in the retail industry. More than 50% of survey respondents indicated that proper social distancing and cleaning would encourage them to shop in stores again. At the same time, a majority said they will likely buy a range of products online even after stores reopen, including appliances and other large items.
The surveys were conducted by independent research firm Statista from May 20-28, 2020. The results reflect responses from adults in the US and the UK, age 18 and older.
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