XPO knows what e-commerce shippers need
When e-commerce retailers choose XPO, they’re choosing access to an agile, technology-enabled logistics partner that understands how critical visibility, speed and accuracy are to the consumer experience. From our ability to manage complex product returns and omnichannel distribution, to our reliable last mile logistics services, we deliver superior consumer satisfaction levels.
Our customers rely on us for tailored logistics solutions that integrate our technology with cutting-edge automation, resulting in greater efficiency and actionable business intelligence. We also offer a unique option for positioning goods close to population densities through our XPO Direct™ shared-space distribution network. XPO Direct™ is a flexible way to shorten transit times without large capital investments.
Sophisticated solutions, deeply integrated with customer supply chains.
Technology and Automation
Customized automation solutions, enabled by proprietary technology.
Gain visibility, speed, accuracy, agility and control
In today's e-commerce environment, you have to fill orders and get them to their destinations within a day or two, or even same-day. Technology is the answer to the need for speed and reliable supply chain efficiency.
XPO provides tailored automation and other advanced solutions, with visibility into every process that affects the consumer experience. The key to operating consistently is to plan ahead, ensuring that you have the capacity, flexibility and scale to keep pace with market trends.
Our teams work to give our customers a competitive edge, we invest in pushing the boundaries of supply chain innovation. Our sophisticated solutions are cloud-based, enabling rapid startup, and we quickly deploy collaborative robots and cutting-edge automation to deliver the results you need.
Is it possible for you to ship faster at lower cost? The answer is yes.
Distribution flexibility without high capital requirements
XPO Direct™ is a network of strategically placed XPO stockholding sites, cross-docks and last mile hubs used by multiple shippers at the same time. This solution is ideal for e-commerce companies, because it can position and reposition inventories within two-day ground transportation of the vast majority of the US population. Shippers use XPO Direct™ as an agile, cost-effective strategy for responding to the challenges of seasonality and changes in buyer behavior:
- First “fulfillment as a service” (FaaS) model of its kind in the industry
- Offers consistent, national solutions at scale
- Provides warehouse space, labor and technology when and where it’s needed
- Shortens order-to-delivery time to end-customers and to retail stores for replenishment
- Generates one last mile tracking number for end-to-end visibility of heavy goods
- Supported by other XPO services and capacity
XPO releases findings from holiday shopping survey
In October 2020, XPO sent a survey to retailers and consumers in the US, UK, France and Spain. The survey found that buyers and sellers were almost universally positive about the ability of supply chains to meet the increased demand, despite heightened safety restrictions.
Key consumer findings
- 85% of respondents believe that their online holiday purchases will arrive on time
- 51% prefer to purchase gifts online, while 27% prefer in-store shopping, with online as their second choice
- 60% cited price as the most important factor when making a holiday purchase
Key retailer findings
- 91% of respondents feel prepared to manage the surge in e-commerce orders, and 57% plan to offer sales earlier than in previous holiday seasons
- 62% have added or plan to add outsourced supply chain support from third-party logistics and transportation providers
- 60% have added or plan to add warehousing support, either in-house or through third-party providers
Read the full coronavirus consumer trends report
In July 2020, XPO released survey data from the US and the UK showing consumer trends during the early months of COVID-19. Results indicate that 55% of respondents in the US and 56% in the UK worked on a DIY home improvement project during the pandemic.
Omnichannel strategies are a secular trend in the retail industry. More than 50% of survey respondents indicated that proper social distancing and cleaning would encourage them to shop in stores again. At the same time, a majority said they will likely buy a range of products online even after stores reopen, including appliances and other large items.
The surveys were conducted by independent research firm Statista from May 20-28, 2020. The results reflect responses from adults in the US and the UK, age 18 and older.
The e-commerce boom, further accelerated by COVID-19, has impacted supply chains
XPO Logistics global operations managing holiday demand with expanded capacity, automation and recruitment
XPO Logistics survey shows strong confidence in on-time fulfillment of record holiday e-commerce orders
100 million packages will be delivered to consumers as part of the traditional end-of-year holiday season
'Last mile' market for heavy goods also an 'exciting growth avenue,' says CEO
XPO Logistics named a Top 100 3PL by Inbound Logistics for 2020; readers place XPO in top 10
Brits Focus on Home Improvements during the Pandemic
When the pandemic meets the holiday season, shipping stocks win
We dedicated ourselves to gathering accurate information from health authorities and experts worldwide on how to keep our employees safe.
XPO says tech, automation interest is leading shippers to outsource more of their supply chains
Sarenza opened a new automated, e-commerce fulfillment center in Réau (Seine-et-Marne) that will be able to process online orders in about 30 minutes